June 10th 2014
'We came across Brookeswood at a homebuilding exhibition. At the time, just one of many exhibitors promoting windows and doors. From speaking with them they immediately stood out from the crowd. Here was a family run business, who clearly were passionate about their products and service and without doubt had a depth of knowledge and experience that they were very willing to share. Their personalised approach was refreshing, they really listened to our needs and concerns, took account of our design, our vision and budget and walked us through the various options, guiding us where we needed help but at no time imposing or pushing us down a set path.
'A follow-up visit to our home (approx 300 miles from their offices) from one of the directors to discuss further our project and bring samples, demonstrated to us their commitment and was a reassuring and trust building gesture. From the moment we agreed to proceed, we never had any doubts that we had made the right decision. As a company they were totally accessible and approachable with a professional and friendly team. What was really impressive was their immediate and automatic commitment to work collaboratively with other key individuals on our project including our architect and structural engineer to ensure our very bespoke feature windows were structurally sound and were within regulations. This level of communication led by them between professionals removed from me all the stress of acting as a go-between which happened so much in other aspects of the project.
'On installation, our expectations again were exceeded. Their highly skilled fitter was an absolute pleasure to work with; calm, friendly, professional, collaborative and efficient. His attention to detail was impressive and the finished result was superb.
'As a result of the relationship, service and superb quality of their products, we engaged the team again to work with us to design and fit a bespoke, floating staircase. Once again Brookeswood excelled. The design was challenging and pushed the boundaries but once again their collaborative approach won through and we now have a real show piece that really has created the "wow" factor in our dream home.
'From outset to finish it has been an absolute pleasure to deal with this company. All members of their team give you the feeling that as a customer "you really matter and that you are the priority in their day" It is very rare to experience service
like this and I would certainly use them again and highly recommend them.'
Mrs. T. West Sussex
More testimonials from Brookeswood customers
'Thank you for completing the installation of the doors and gates yesterday. It has been an absolute pleasure to deal with you, right from the initial contact with Adrian, through to the various meetings with Neil. The effort and attention to the fitting provided by Karl and his team rounded off the experience very well.
Thank you to everyone involved, including those unseen heroes in the workshop who actually manufactured the products.'
Mr. A. Staffordshire
'Now that our window order is complete and they are all fitted, I thought I should drop you a note to let you know how pleased we are with them. They look fantastic, and Karl and his team did an excellent job fitting them. They have transformed an old house into a very smart and warm one.
I will recommend you to friends. If you need to send potential customers round to have a look in the future, that will be fine.'
Mr & Mrs C. Cheshire
'Dear Neil, I just had to send a huge thank you to you, and everyone else who contributed to making and fitting my beautiful new windows.
I am so very pleased, they have far exceeded my expectations and are a real pleasure to me.
Everyone worked so hard, and the results are excellent, with my house now looking as it should, and how I always wished it could be.'
Mrs. C. Stone, Staffs
'It’s been some weeks now since you guys delivered our doors and they’ve been hung for two months, but we haven’t needed to use them……..the walls aren’t up yet so we walk around them…..!
I just wanted to say thank you so much for your great service and product. The doors went in with no difficulty and we’ve had a number of compliments from contractors on site who comment upon the good quality of them.
If we do get around to fitting the second set of doors – guess who we’ll call.'
Mrs. A. Devon
'We would like to express our thanks to all your team at Brookeswood for the supply and installation of windows and folding doors recently completed at our home.
From start to completion we found the office staff very helpful in answering our many queries as we formulated our final thoughts and designs.
Special acknowledgement has to be made of the unseen craftsmen in your workshops who actually produce the finished articles. The quality they produce is recognised and truly appreciated and it seems very obvious to us that you have a team of craftsmen who take a great deal of pride in their work. As customers we thank them.
The installation was carried out in an exemplary manner. The fitters showed the utmost respect for your product and undertook their work in a methodical and careful manner which is rarely seen in today’s working environment. They also acknowledged the fact that their workplace was still our home and they treated the premises with the greatest respect. It was a pleasure to have them around the property.
Thank you for a job which was very well done.
In view of the success and our satisfaction with the above installation an order is currently being processed for the replacement of a further door at our home, which initially we had no intention of changing.
We wish your company every success for the future.'
Mr & Mrs S. Nottinghamshire
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